Registration / Login
I am a B2B customer, how can I make a purchase?
To be able to shop as a B2B customer, you need to register once using the B2B registration form. You can then log in with your e-mail address (login top right figure symbol). You no longer need a password, we will send you a one-time code by e-mail.
B2B registration form
How can I see graduated prices?
Graduated prices are only visible to B2B customers when logged in. This requires a one-time registration via the B2B registration form. You can then log in with the e-mail address used (login top right figure symbol) and see the graduated prices.
B2B registration form
As a B2C customer, can I also purchase with graduated prices?
As a B2C customer, it is not possible to purchase with graduated prices. A valid VAT identification number is required.
I have made a mistake. How can I switch between B2C and B2B?
To switch between B2C and B2B, click on the red framed B2C/B2B field at the top right of the store header. A window will then open in which you can switch.
Shipping
Is there a minimum order value?
There is no minimum order value in our online store.
How long is the delivery time?
If the order is placed by 2 p.m., the order will be dispatched on the day of ordering. Delivery by DPD can take 1-5 days.
How can I change my billing address?
Please contact our accounting department:
buchhaltung@elke-plastic.at
How can I track my order?
After the first scan by our parcel service provider, you will receive a tracking number by e-mail. The tracking number will also be assigned to the respective order in your customer account under "Orders". Here you can track the current status of your order at any time.
Do I have a right of return and how long can I make use of it?
Please note our cancellation policy:
Cancellation policy
Payment
What payment options are available to me?
Choose from a variety of payment options:
Payment methods
Product information
What does my / mµ mean?
my or mµ stands for the order of magnitude micrometer, which corresponds to 1/1000 mm.
The material thickness of films, for example, is given in my: A greater thickness corresponds to a higher load-bearing capacity and tear resistance.
What is an adhesion seal?
This closure replaces the alternative version with the postal staples.
To do this, remove the peel-off strip and stick the flap onto the transparent film on the back of the bubble envelope.
This allows the envelope to be resealed, which is also necessary for a consignment of goods or a book shipment at Deutsche Post.
Can I order samples?
You are welcome to order samples. Use our sample request form for this:
Sample request form