Stand 29.08.2025
AGB
Of course, here is the translation of your General Terms and Conditions into English:
General Terms and Conditions
Table of Contents
- Scope of Application
- Contractual Partner, Conclusion of Contract, Correction Options
- Contract Language, Storage of Contract Text
- Subject of the Contract
- Requirements and Handling of Customer Content
- Delivery Conditions
- Payment
- Right of Withdrawal
- Retention of Title
- Transport Damage
- Warranty and Guarantees
- Liability
- Code of Conduct
- Dispute Resolution
- Final Provisions
1. Scope of Application
The following terms and conditions apply to all orders placed through our online shop by consumers and entrepreneurs.
A consumer is a consumer within the meaning of the Consumer Protection Act (KSchG) and thus a natural or legal person who is not an entrepreneur.
For entrepreneurs, the following applies: If the entrepreneur uses conflicting or supplementary General Terms and Conditions, their validity is hereby contradicted; they only become part of the contract if we have expressly agreed to them.
An entrepreneur is someone for whom the business is part of their company's operation. A company is any long-term organization of independent economic activity, even if it is not aimed at profit. Legal persons under public law are always considered entrepreneurs.
2. Contractual Partner, Conclusion of Contract, Correction Options
The purchase contract is concluded with Turkovic OG.
By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after sending the order, you will receive another confirmation by e-mail.
3. Contract Language, Storage of Contract Text
The language(s) available for the conclusion of the contract: German
We save the contract text and send you the order data and our GTC in text form. You can view the contract text in our customer login area.
4. Subject of the Contract
4.1 Product Description
Reference is made to the validity of the respective product description as an essential part of the contract.
4.2 Product Images
Without prejudice to your statutory warranty rights, we would like to draw your attention to the following special features. If you are uncertain, please contact us: Due to individual screen configurations (e.g., resolution and brightness), slight deviations between the displayed and the actual product colors are possible.
4.3 Right of Use
The sketches, drafts, preliminary products, etc., possibly created by us to fulfill the order are legally protected. We grant you a simple, non-exclusive right to use them for the purpose of fulfilling the order to the extent contractually agreed.
5. Requirements and Handling of Customer Content
5.1 Requirements
If it is necessary for the fulfillment of the order that you provide us with content (e.g., texts, data, files), the technical possibilities for this and any applicable requirements are based on the respective product description. You are solely responsible for the content, including the legality and accuracy of the content you provide. We do not carry out a content-editorial review before executing the order.
5.2 Compliance with Applicable Law
The content and the products to be created from it must always be in accordance with the respective applicable legal provisions. In particular, they may not violate the rights and claims of third parties (especially copyrights, trademark rights, or other property rights) and may not contain content that glorifies violence, is discriminatory, racist, xenophobic, or otherwise immoral or unconstitutional, or serve such purposes.
5.3 Indemnification
You shall indemnify us against claims of third parties that they may assert in connection with a violation of their rights through the contractual use by us. You shall also assume the necessary costs of legal defense, including all court and attorney's fees at the statutory rate. This indemnification does not apply if you are not responsible for the infringement. In the event of a claim by a third party, you are obliged to provide us immediately, truthfully, and completely with all information necessary for the examination of the claims and a defense.
5.4 Reservation of Withdrawal
We reserve the right to refuse the order or to withdraw from the contract if the content provided by you for this purpose violates legal or official prohibitions or morality, or if there is a justified suspicion in this regard. This applies in particular to the provision of unconstitutional, racist, xenophobic, discriminatory, offensive, youth-endangering, and/or violence-glorifying content.
6. Delivery Conditions
6.1 Shipping Costs
Standard shipping within Austria is free of charge for an order value of 200 euros or more, including VAT.
6.2 Delivery Options
We ship the products to the delivery address specified in the ordering process.
Any extraordinary right of termination for cause remains unaffected. An important reason exists if the terminating party, taking into account all circumstances of the individual case and weighing the interests of both parties, cannot reasonably be expected to continue the contractual relationship until the agreed termination or until the expiry of a notice period. The provision of § 1162 ABGB remains unaffected. The termination must be in text form (e.g., letter, e-mail).
We only deliver by mail. Unfortunately, self-collection of the goods is not possible.
We do not deliver to packing stations (Packstationen).
7. Payment
7.1 Prices
The prices stated at the time of the order apply. These are total prices and include the statutory value-added tax.
7.2 Due Date and Default in Payment
The price is due upon conclusion of the contract, unless a later date results from the following payment conditions. For consumers: In the event of a default in payment, we reserve the right to charge you a fee of 1.50 euros per reminder for the second and each subsequent reminder. You reserve the right to prove that a lesser damage has occurred. Further claims remain unaffected. For entrepreneurs: In the event of a default in payment, we reserve the right to charge you the statutory default interest of nine percentage points above the base interest rate as well as a lump sum of 40 euros. Further claims remain unaffected.
7.3 Payment Methods
The following payment methods are generally available in our shop.
Prepayment
If you select the prepayment method, we will provide you with our bank details in a separate e-mail and deliver the goods after receipt of payment.
Credit Card
You provide your credit card details during the ordering process.
Your card will be charged immediately after placing the order.
PayPal, PayPal Express
During the ordering process, you will be redirected to the website of the online provider PayPal. To be able to pay the invoice amount via PayPal, you must be registered there or register first, legitimize yourself with your access data, and confirm the payment instruction to us. After placing the order in the shop, we request PayPal to initiate the payment transaction.
The payment transaction is carried out automatically by PayPal immediately afterward. You will receive further information during the ordering process.
PayPal may offer registered PayPal customers selected according to its own criteria further payment modalities in the customer account. However, we have no influence on the offering of these modalities; further individually offered payment modalities concern your legal relationship with PayPal. You can find more information about this in your PayPal account.
PayPal In cooperation with the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), we offer you the following payment options as PayPal Services. Unless otherwise regulated below, payment via PayPal does not require registration with PayPal. You will receive further information with the respective payment option and in the ordering process.
PayPal, PayPal Express To be able to pay the invoice amount via the PayPal payment option, you must be registered with PayPal, legitimize yourself with your access data, and confirm the payment instruction.
The payment transaction is carried out by PayPal immediately after the order is placed.
PayPal may offer registered PayPal customers selected according to its own criteria further payment modalities in the customer account. However, we have no influence on the offering of these modalities; further individually offered payment modalities concern your legal relationship with PayPal. You can find more information about this in your PayPal account.
Credit Card via PayPal Your card will be charged by PayPal after the goods have been dispatched.
Direct Debit If you have chosen the direct debit payment method, you do not need to be registered with PayPal to pay the invoice amount. By confirming the payment instruction, you give PayPal a direct debit mandate. You will be informed by PayPal about the date of the account debit (so-called Prenotification). By submitting the direct debit mandate immediately after confirming the payment instruction, PayPal requests its bank to initiate the payment transaction. The payment transaction is carried out and your account is debited. You will receive further information during the ordering process.
Purchase on Account via PayPal Purchase on account via PayPal requires an address and credit check and is made directly to PayPal.
Google Pay
To be able to pay the invoice amount via Google Pay, you must be registered with the service provider Google, have activated the Google Pay function, legitimize yourself with your access data, and confirm the payment instruction. The payment transaction is carried out immediately after the order is placed. You will receive further information during the ordering process.
Apple Pay
To be able to pay the invoice amount via Apple Pay, you must use the "Safari" browser, be registered with the service provider Apple, have activated the Apple Pay function, legitimize yourself with your access data, and confirm the payment instruction. The payment transaction is carried out immediately after the order is placed. You will receive further information during the ordering process.
Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer you the following payment options. Payment via Klarna is only available to consumers. Unless otherwise regulated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. You will receive further information with the respective payment option and in the ordering process.
Sofort by Klarna
To be able to pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have a bank account activated for online banking, legitimize yourself accordingly, and confirm the payment instruction. Your account will be debited immediately after placing the order. You will receive further information during the ordering process.
Purchase on Account via Klarna
The invoice amount is due 30 days after dispatch of the goods and receipt of the invoice. Klarna may offer registered Klarna customers selected according to its own criteria further payment modalities in the customer account. However, we have no influence on the offering of these modalities; further individually offered payment modalities concern your legal relationship with Klarna. You can find more information about this in your Klarna account.
Klarna Credit Card You provide your credit card details during the ordering process. Your card will be charged by Klarna immediately after placing the order. An address and credit check does not take place.
Klarna Direct Debit You give Klarna a SEPA direct debit mandate. Klarna will inform you about the date of the account debit (so-called Prenotification). The account will be debited after the goods have been dispatched.
Installment Purchase via Klarna You can pay the invoice amount in monthly installments of at least 1/24 of the total amount. The minimum installment amount is 6.95 euros. Klarna may offer registered Klarna customers selected according to its own criteria further payment modalities in the customer account (e.g., interest-free installment plans). However, we have no influence on the offering of these modalities; further individually offered payment modalities concern your legal relationship with Klarna. You can find more information about this in your Klarna account.
Invoice
You pay the invoice amount after receipt of the goods and the invoice by bank transfer to our bank account. We reserve the right to offer purchase on account only after a successful credit check.
Shop Pay by Shopify
8. Right of Withdrawal
You are entitled to the statutory right of withdrawal as described in the cancellation policy.
9. Retention of Title
The product remains our property until full payment has been made. For entrepreneurs, the following also applies: We retain ownership of the product until all claims from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; you assign to us in advance all claims arising from this resale - regardless of whether the reserved goods are combined or mixed with a new item - in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations. We will release the securities to which we are entitled at your request to the extent that the realizable value of the securities exceeds the value of the open claims by more than 10%.
10. Transport Damage
For consumers: If goods are delivered with obvious transport damage, please complain about such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, you help us to be able to assert our own claims against the carrier or the transport insurance company.
For entrepreneurs: The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the freight forwarder, the carrier, or the person or institution otherwise designated to carry out the shipment. Among merchants, the duty to inspect and give notice of defects regulated in § 377 UGB (Austrian Commercial Code) applies. If you fail to give the notice regulated there, the goods shall be deemed to have been approved, unless the defect was not recognizable during the inspection. This does not apply if we have fraudulently concealed a defect.
11. Warranty and Guarantees
Applicability of the statutory liability for defects. Unless expressly agreed otherwise below, the statutory liability for defects applies. The following restrictions and shortenings of deadlines do not apply to claims based on damage caused by us, our legal representatives, or vicarious agents: in case of injury to life, body, or health; in case of intentional or grossly negligent breach of duty and fraudulent intent; in case of breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations); within the scope of a guarantee promise, if agreed; or insofar as the scope of application of the Product Liability Act is opened. Restrictions for entrepreneurs. For entrepreneurs, only our own information and the manufacturer's product descriptions included in the contract shall be deemed to be an agreement on the quality of the goods; we assume no liability for public statements by the manufacturer or other advertising statements. For entrepreneurs, the limitation period for claims for defects in newly manufactured goods is one year from the transfer of risk. The previous sentence does not apply to an item that has been used for a building in accordance with its usual manner of use and has caused its defectiveness. The sale of used goods is carried out under exclusion of any warranty. The statutory limitation periods for the right of recourse according to § 933 b ABGB (Austrian General Civil Code) remain unaffected. Notice to merchants. Among merchants, the duty to inspect and give notice of defects regulated in § 377 UGB (Austrian Commercial Code) applies. If you fail to give the notice regulated there, the goods shall be deemed to have been approved, unless the defect was not recognizable during the inspection. This does not apply if we have fraudulently concealed a defect.
Guarantees and customer service. Information on any applicable additional guarantees and their exact conditions can be found with the product and on special information pages in the online shop.
12. Liability
We are always liable without limitation for claims based on damage caused by us, our legal representatives, or vicarious agents: in case of injury to life, body, or health; in case of intentional or grossly negligent breach of duty; in case of guarantee promises, if agreed; or insofar as the scope of application of the Product Liability Act is opened. In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations), due to slight negligence on our part, on the part of our legal representatives or vicarious agents, liability shall be limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.
13. Code of Conduct
We have submitted to the following codes of conduct:
Trusted Shops (https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_en.pdf)
14. Dispute Resolution
We are obliged to participate in dispute resolution proceedings before a consumer arbitration board to settle disputes arising from a contractual relationship with a consumer or about whether such a contractual relationship exists at all. The competent body is the Verbraucherschlichtung Austria, Mariahilfer Straße 103/1/18, 1060 Vienna, Austria, https://www.verbraucherschlichtung.at.
15. Final Provisions
If you are an entrepreneur within the meaning of the Austrian Commercial Code (Unternehmensgesetzbuch), a legal person under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between you and us is our place of business.
Should individual clauses of these GTC be wholly or partially invalid, the remainder of the contract shall remain effective. Insofar as individual clauses are invalid, the content of the contract shall be governed by the statutory provisions.